Delete your data
Email us and a person deletes your data within 30 days.
Last reviewed 2026-11-07
You decide what Tejas keeps. To have your data deleted, or to ask for a copy of it, email contact@matih.ai. A person at Matih reads every request and does the deletion by hand. There is no button for it yet.
Shop owners and staff
- Write to contact@matih.ai from the email address on your Tejas account. Put "Delete my shop data" in the subject. Say which shop.
- We reply with a reference code and confirm it is you.
- We delete your shop's data within 30 days and tell you when it is done, quoting the same code.
If you want a copy of your data first, say so in the same email.
Customers
- Write to contact@matih.ai. Say "Delete my data", the shop, and the phone number that ordered.
- We check it is you with a code sent to that number on WhatsApp, and reply with a reference code.
- We delete your data within 30 days and tell you when it is done, quoting the same code.
Instagram import is coming soon. When you connect Instagram, you will be able to disconnect it in Tejas, under Website and integrations, then Instagram, or remove Tejas inside Instagram, under the settings for apps and websites. Tejas will then delete the access token and the cached posts. Until it opens, Tejas holds no Instagram data.
What happens next
- You get a reference code and a plain reply by email.
- We may keep what the law makes us keep, such as tax invoices. If we keep something, we say what and why.
- To check on a request, write to contact@matih.ai with your reference code.